Introduction
At Official Sounds we respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services, in compliance with the EU General Data Protection Regulation (GDPR).
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1. Who we are
Official Sounds is a digital web agency providing web design, development, digital marketing, logo design, webshop design, etc. We act as both a data controller and processor when handling your personal information.
2. Personal data we collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, company name.
Technical Data: IP address, browser type, version, time zone settings, operating system, and platform.
Usage Data: Information on how you interact with our website, services, or communications.
Financial Data: Bank account and payment details (if applicable).
Marketing and Communications Data: Your preferences in receiving marketing materials from us.
We do not collect any special categories of personal data (e.g., race, religion, health information) without explicit consent.
3. How we collect your data
We collect personal data in the following ways:
Direct interactions: You may give us your data by filling in forms or communicating with us via email, phone, or our website.
Automated technologies: As you interact with our website, we automatically collect technical data using cookies, server logs, and other technologies.
Third-party sources: We may receive personal data about you from third-party services such as analytics providers, advertising networks, or payment processors.
4. Purpose of processing your data
We use your personal data for the following purposes:
Service delivery: To provide and manage our services, including website development, maintenance, and digital marketing.
Communication: To respond to inquiries, provide support, and send notifications related to your account or services.
Marketing: To send you promotional content and information about new services or updates, but only with your consent.
Legal Obligations: To comply with legal and regulatory requirements.
Performance of Contracts: To process payments, manage transactions, and fulfill contracts between you and us.
5. Legal basis for processing your data
We process your personal data based on the following lawful grounds:
Consent: You have given clear consent for us to process your personal data for specific purposes, such as marketing communications.
Contractual Obligation: Processing is necessary for the performance of a contract you are a party to or to take steps at your request prior to entering into a contract.
Legal Obligation: We are required to process your data to comply with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights.
6. How we share your data
We do not sell your personal data. We may share your information with third parties in the following circumstances:
Service providers: We share data with trusted partners who assist us in operating our website, providing services, or conducting our business (e.g., hosting providers, payment processors, analytics services).
Legal requirements: We may disclose personal data to comply with a legal obligation, court order, or to enforce our legal rights.
7. Data retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.
Service-related data: Retained for the duration of the service agreement and for a period following its conclusion, as required by law.
Marketing data: Retained until you withdraw your consent or opt out of receiving communications.
8. Your rights under GDPR
Under the GDPR, you have several rights concerning your personal data, including:
Right to Access: You have the right to request access to your personal data and receive a copy.
Right to Rectification: You can request that we correct any incomplete or inaccurate data we hold about you.
Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request a restriction of how your personal data is processed in certain situations.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
Right to Withdraw Consent: Where we have obtained your consent to process your data, you can withdraw that consent at any time.
9. Cookies
Our website uses cookies to collect information about your browsing behavior. You can manage your cookie preferences by adjusting your browser settings.
10. Data security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
11. Third-Party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of each website you visit.
12. International data transfers
We may transfer your data outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision from the European Commission.
13. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or other means.
14. Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
BYTENK
Email: info@bytenk.com
Phone: +385 99 754-8373
